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inContact® is a suite of on-demand contact handling applications designed to
significantly enhance the customer contact experience, boost agent performance
and increase profitability. inContact removes the barriers to contact center
excellence by delivering a comprehensive, flexible platform to connect your
customers with the right agents on time, every time.
inContact is the proven technology that helps deliver exceptional customer
experiences while decreasing costs and increasing revenues. inContact gives us a
strategic competitive advantage.
Delivered via a SaaS model – there is no reason for us to buy, maintain or
upgrade hardware inContact will always include the latest technology
without extra costs
Deploy at-home agents simply, reducing overhead and facilitating growth while
effectively giving agents a raise
Multiple sites can operate as one, reducing IT costs
Priced with a flexible billing model based on volume, allowing savings when call
volumes are low
Reduces the costs of attrition by helping us identify, hire and retain the right
agents
Allows us to create outbound campaigns to generate new sources of revenue
Assign multiple skills by agent to ensure maximum utilization of resources
Backed by a powerful voice and data network backbone—reducing our connectivity
charges and per-minute costs
Leverage our ability to succeed while remaining low risk
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